Udemy is growing fast with so many online courses available for you to learn, As of July 1st 2015, there are 30,000+ courses on their website. There should be some classes that you would like to attend. But for some reasons you just can't purchase it. It's quite frustrating right? I knew how irritating it is because I used to have the same issue too.
In the last few weeks, I got some messages from our Facebook fans, saying that they can't purchase Udemy course. Here is a solution on how to buy Udemy courses when your payment won't go through
Normally when you purchase a course by clicking the Take This Course button, it will lead you to a payment page where you can choose whether you'd like to buy it via Paypal or credit card.
In this process if you have a coupon code, you can get a huge discount too. After purchasing you'll be redirected to get enroll into your course. And all is done.
But some of you might see a message like this ‘Whoops! Something went wrong. We were unable to process your payment. Please try again later.' This means that you can't buy a course. And you'll need to contact Udemy support to solve your issue.
In this case, If you're new to this site, make sure to sign up to Udemy website to create your own account.
If you're already a Udemy student, you just need to contact them here https://support.udemy.com/hc/en-us/articles/229604828-Failed-Course-Purchase or email to firstname.lastname@example.org
In my case, I choose to email them. There will be an auto response saying that they will get back to you soon.
It should be 2-3 business days to get a reply back from them. But you can see that in my case it's up to 5 days. The staff have solved my problem and suggested that I should buy a course from credit card instead of Paypal, because it might not work for me. But I've tried Paypal and it works, so I prefer to use Paypal 🙂
This is a method on how to contact Udemy based on my experience, and there's a guy have asked me and got his issue solved too.
If you're still having some questions, you can read more here.